FAQ Moosy
Q: Can I cancel my order?
A: Yes, you can cancel your order before it has been shipped. Please contact us as soon as possible to cancel your order.
Q: How can I track my order?
A: You will receive a shipping confirmation email with a tracking number once your order has been shipped. You can track your order by clicking the tracking link in the email.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to many countries. Please contact us for more information.
Q: What is your return policy?
A: We accept returns within 30 days of purchase for most items. The item must be in its original condition and packaging. Please see our Returns page for more information.
Q: How long does it take to process a return?
A: Once we receive your returned item, it can take up to 10 business days to process your refund.
Q: Can I exchange an item?
A: We do not offer exchanges at this time. If you need a different item, please return the original item and place a new order.
Q: How do I contact customer service?
A: You can contact us through our Contact Us page or by email at info@moosylife.com. We will respond to your inquiry as soon as possible.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, and PayPal.
Q: What if my item arrives damaged?
A: Please contact us as soon as possible if your item arrives damaged. We will work with you to replace the item or issue a refund.
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